- Precision Introduces Daily CDR Packages
Precision has introduced daily call detail record (CDR) packages to assist clients with reporting and quality assurance. For the uninitiated, a CDR contains metadata on a telephone call or other telecommunications transaction. On a phone call, for example, it includes various attributes such as call time, duration, completion status, origination number and destination number, among other details. This data is critical for service providers because it’s the basis for generating invoices and revenue. We have always made this reporting available to clients and insist that they review it before approving a bill run. But the daily CDR package is a …read more
- New Release Notes: The Greatest Hits September/October
We publish new release notes to our help system monthly but have decided to blog about some of the more important ones from time to time. They’re our Greatest Hits, so to speak, and worth highlighting but you should check out all updates on our Release Page. In our September “Breakout” release, we enhanced the way Charges & Plans can be added to products, which streamlines and speeds up data entry for clients. Prior to this change, if clients wanted to add charges to a phone line, for example, they had to hunt through a long list of charge items …read more
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There are a variety of available solutions that allow telecom companies to implement more efficient backoffice processes while improving operations.
- The power of sales channel awareness
As customers demand more diverse device and service offerings, telecommunication companies must streamline their internal processes to effectively promote, sell and track revenue.
- How automated ordering technology can modernize your workflow
There’s a solution to emerging workflow management problem: automated order processing software.
- How CRM software stimulates business
If your company is hesitant to join the CRM bandwagon, consider how these systems stimulate business development.