Precision’s all-inclusive BackOffice Solution (TBS) is a comprehensive cloud-based platform that helps telecommunications service providers streamline and automate operations, lowers costs, grow revenue and enhance customer service.
Company stakeholders, formerly back-office and billing systems developers for a regional telecommunications carrier, designed Precision’s platform as an all-inclusive solution with multiple modules that can be customized as needed for service-provider clients offering all manner of solutions to end users. The platform includes five main modules that allow clients to:
- Track critical business information (CRM)
- Automate and manage workflow (Tasks)
- Provide accurate and timely invoicing (Billing)
- Supply sales tools to fuel growth (Channel Support)
- Easily integrate systems and network resources (Integrations)
At Precision, we strive to provide the best client support possible. Our motto, “We succeed when you succeed,” animates everything we do including our constant engagement with clients and drive for improvement. Every client has a dedicated Customer Solutions Expert (CSE) to help manage projects and meet operational goals. Our scheduled status calls and monthly reports ensure communication channels are consistently open. Our experts help define and implement business processes to improve workflow, support data conversions and manage system customization. In effect, we operate as an extension and integral part of our clients’ team.
The telecommunications industry is ever-changing. We are constantly updating and honing our systems and tools with it so clients don’t have to.