Precision Telecom News

  • Precision Introduces Live Chat Feature in TBS

    In our latest effort to improve the client experience, we have rolled out a new chat feature in our TBS system. Precision’s support personnel frequently interact with clients over the phone and via our support system. This additional channel of communication was launched to assist clients who need a quick answer or clarification as they are working inside of TBS. “We noticed how significant multitasking can be in support scenarios so we rolled out this solution to help our clients resolve minor issues rapidly,” explains Stephanie Smith, VP of Client Solutions for Precision. “We value our clients immensely and think read more

  • Precision Enhances TBS with New Interface, Features

    Precision Telecom Technologies has developed a new interface and features for its flagship Telecommunications BackOffice Solution (TBS) platform to help communications service provider clients on several fronts. The enhancements add customization features, improve inventory capabilities, offer advanced reporting and analytics, and give clients the ability to integrate new offerings into their workflow up to 6x faster, allowing them to launch, bill and support any new wireline, wireless, data, cloud or video product in weeks instead of months. “Our clients continually expand and add new products so we have spent a lot of time and energy looking into how we can read more

  • Precision’s McCauley Earns MS in Business Data Analytics

    Intends to leverage what he learned in the program to help clients discover growth opportunities and avenues for increasing revenue. With the importance of data in the business world today, as well as the critical role it will play in business going forward, Kyle McCauley, a Customer Solutions Expert (CSE) at Precision, recently returned to school and earned a Master’s of Science in Business Data Analytics from West Virginia University. WVU’s MS-BUDA program focuses on data mining, statistical analytics, data visualization and algorithmic-based machine learning, and also trains participants on communicating related findings to support business decisions and strategies. “While read more


Whenever I call with an issue Precision is there, every step of the way, helping us solve it regardless of whether it’s an issue with TBS.
Bobbie WolfeVp of operationsPROCOM